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FAQ
Welcome to our help center where hopefully all the questions you have are answered, if not, please do not hesitate to contact us
Frequently Asked Questions
Getting Started
Due to the recent opening of our second retail location, we’re excited to offer you more ways to shop with us!
However, this expansion means we’re no longer able to provide home delivery.
Instead, we’ve shifted our focus to offer convenient Click & Collect / direct-to-boot service at both locations, allowing us to prioritise fast, personalized service.
This change lets us ensure your items are ready for quick, easy collection while maintaining the quality and care you expect from our team.
We appreciate your understanding and look forward to seeing you in-store soon!
However, this expansion means we’re no longer able to provide home delivery.
Instead, we’ve shifted our focus to offer convenient Click & Collect / direct-to-boot service at both locations, allowing us to prioritise fast, personalized service.
This change lets us ensure your items are ready for quick, easy collection while maintaining the quality and care you expect from our team.
We appreciate your understanding and look forward to seeing you in-store soon!
Pickup orders have a $30 minimum.
If you are a pre-existing Losurdo's loyalty member then you already exist in our system & just need to create a web password
Click Login in the menu bar then click 'Forgot my password' put in your email address & use the password reset link that will be emailed to you as this will set your web password & from there you can login.
If you are a brand new customer then just click on Login in the menu bar & then click on Sign Up & enter your details.
Click Login in the menu bar then click 'Forgot my password' put in your email address & use the password reset link that will be emailed to you as this will set your web password & from there you can login.
If you are a brand new customer then just click on Login in the menu bar & then click on Sign Up & enter your details.
Just click the “Forgot my password” link on the Login Page and enter your email address.You will then receive an email with a link, which you can use to reset your password within 24 hours.
Pickup Information
On the day we pick & pack your order you will receive an order payment confirmation email.
This means your order is ready for pickup.
When you arrive you can either come into store to pick up your order (go straight to the checkout area to advise of your arrival)
For contactless collection at Northbridge Plaza: Park in the designated pick up bay (indicated by signage) and call us on 9170 0851 or text 0499 599 615 and we will bring your order to the boot of your car.
For contactless collection at Northbridge Plaza: Park in the designated pick up bay (indicated by signage) and call us on 9170 0851 or text 0499 599 615 and we will bring your order to the boot of your car.
Orders
Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Unfortunately once your order has been placed you have no way of altering it online.
Please contact us as soon as possible and our support team will be able to assist.
Please contact us as soon as possible and our support team will be able to assist.
In the event that you will need to cancel your order please contact us ASAP
Items that have been prepared specifically for your order may not be subject to cancellation.
Items that have been prepared specifically for your order may not be subject to cancellation.
Unfortunately once your order has been placed you have no way of altering it online.
Please contact us and our support team will be able to assist.
Please contact us and our support team will be able to assist.
Where products are unavailable, we will choose the best substitution item on your behalf, unless you specify otherwise in your order notes.
You’re only charged on the actual goods as supplied.
Products that have an approx weight should be considered as having an estimated price online which is based on an average weight.
When your order is picked the actual weight may be different and this may affect the final price you pay.
A full breakdown is shown on your tax invoice sent to your email, including the final quantity and pricing for the items supplied.
Products that have an approx weight should be considered as having an estimated price online which is based on an average weight.
When your order is picked the actual weight may be different and this may affect the final price you pay.
A full breakdown is shown on your tax invoice sent to your email, including the final quantity and pricing for the items supplied.
If you have any problems with your order please let us know within 24 hours of receiving your products.
Please provide any details about the problem with your order, we can be reached via the contact us page
Please provide any details about the problem with your order, we can be reached via the contact us page
Payments
We accept Visa and Mastercard.
All payments are securely processed by eWay.
All payments are securely processed by eWay.
Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.