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FAQ
Welcome to our help center where hopefully all the questions you have are answered, if not, please do not hesitate to contact us
Delivery Fee & Zone Information
Delivery fees are based on your final order total, suburb and delivery option selected.It is charged at the time we process your order just prior to delivery.
Here is our delivery fee table
Our delivery zones:
Zone 1: Artarmon, Cammeray, Castle Cove, Castle Crag, Chatswood, Cremorne, Cremorne Point, Crows Nest, Kirribilli, McMahons Point,
Middle Cove, Milsons Point, Naremburn, Neutral Bay, North Sydney, Northbridge, Roseville, Roseville Chase, St Leonards, Waverton, Willoughby (all), Wollstonecraft
Zone 2: Balmoral, Beauty Point, Chinamans Beach, Clifton Gardens, Forestville, Greenwich, Killarney Heights, Lane Cove (all), Lindfield (all), Linley Point, Longueville, Mosman, Northwood, Riverview.
Zone 3: Killara, Gordon, Pymble, East Gordon, East Killara, St Ives, Killarney Heights, Forestville, Seaforth, Clontarf
Zone 4: Balgowlah, Collaroy, Narrabeen, Warriewood, Belrose, Terrey Hills, Duffys Forrest, Ingleside, Bayview, Church Point, Mona Vale, Newport
Zone 1: Artarmon, Cammeray, Castle Cove, Castle Crag, Chatswood, Cremorne, Cremorne Point, Crows Nest, Kirribilli, McMahons Point,
Middle Cove, Milsons Point, Naremburn, Neutral Bay, North Sydney, Northbridge, Roseville, Roseville Chase, St Leonards, Waverton, Willoughby (all), Wollstonecraft
Zone 2: Balmoral, Beauty Point, Chinamans Beach, Clifton Gardens, Forestville, Greenwich, Killarney Heights, Lane Cove (all), Lindfield (all), Linley Point, Longueville, Mosman, Northwood, Riverview.
Zone 3: Killara, Gordon, Pymble, East Gordon, East Killara, St Ives, Killarney Heights, Forestville, Seaforth, Clontarf
Zone 4: Balgowlah, Collaroy, Narrabeen, Warriewood, Belrose, Terrey Hills, Duffys Forrest, Ingleside, Bayview, Church Point, Mona Vale, Newport
Frequently Asked Questions
Getting Started
We offer a local delivery service to over 35 suburbs Monday to Sunday.
If delivery is not available you can use our convenient contactless click & collect service from our Northbridge store.
Our delivery zones:
Zone 1: Artarmon, Cammeray, Castle Cove, Castle Crag, Chatswood, Cremorne, Cremorne Point, Crows Nest, Kirribilli, McMahons Point, Middle Cove, Milsons Point, Naremburn, Neutral Bay, North Sydney, Northbridge, Roseville, Roseville Chase, St Leonards, Waverton, Willoughby (all), Wollstonecraft
Zone 2: Balmoral, Beauty Point, Chinamans Beach, Clifton Gardens, Forestville, Greenwich, Killarney Heights, Lane Cove (all), Lindfield (all), Linley Point, Longueville, Mosman, Northwood, Riverview.
Zone 3: Killara, Gordon, Pymble, East Gordon, East Killara, St Ives, Killarney Heights, Forestville, Seaforth, Clontarf
Zone 4: Balgowlah, Collaroy, Narrabeen, Warriewood, Belrose, Terrey Hills, Duffys Forrest, Ingleside, Bayview, Church Point, Mona Vale, Newport
Zone 1: Artarmon, Cammeray, Castle Cove, Castle Crag, Chatswood, Cremorne, Cremorne Point, Crows Nest, Kirribilli, McMahons Point, Middle Cove, Milsons Point, Naremburn, Neutral Bay, North Sydney, Northbridge, Roseville, Roseville Chase, St Leonards, Waverton, Willoughby (all), Wollstonecraft
Zone 2: Balmoral, Beauty Point, Chinamans Beach, Clifton Gardens, Forestville, Greenwich, Killarney Heights, Lane Cove (all), Lindfield (all), Linley Point, Longueville, Mosman, Northwood, Riverview.
Zone 3: Killara, Gordon, Pymble, East Gordon, East Killara, St Ives, Killarney Heights, Forestville, Seaforth, Clontarf
Zone 4: Balgowlah, Collaroy, Narrabeen, Warriewood, Belrose, Terrey Hills, Duffys Forrest, Ingleside, Bayview, Church Point, Mona Vale, Newport
Delivery orders have a $49 minimum. Pickup orders have a $30 minimum.
If you are a pre-existing Losurdo's loyalty member then you already exist in our system & just need to create a web password
Click Login in the menu bar then click 'Forgot my password' put in your email address & use the password reset link that will be emailed to you as this will set your web password & from there you can login.
If you are a brand new customer then just click on Login in the menu bar & then click on Sign Up & enter your details.
Click Login in the menu bar then click 'Forgot my password' put in your email address & use the password reset link that will be emailed to you as this will set your web password & from there you can login.
If you are a brand new customer then just click on Login in the menu bar & then click on Sign Up & enter your details.
Just click the “Forgot my password” link on the Login Page and enter your email address.You will then receive an email with a link, which you can use to reset your password within 24 hours.
Pickup & Delivery Information
Delivery fees are based on your final order total, suburb and delivery option selected.
It is charged at the time we process your order just prior to delivery.
Here is our delivery fee table
It is charged at the time we process your order just prior to delivery.
Here is our delivery fee table
Our delivery zones:
Zone 1: Artarmon, Cammeray, Castle Cove, Castle Crag, Chatswood, Cremorne, Cremorne Point, Crows Nest, Kirribilli, McMahons Point, Middle Cove, Milsons Point, Naremburn, Neutral Bay, North Sydney, Northbridge, Roseville, Roseville Chase, St Leonards, Waverton, Willoughby (all), Wollstonecraft
Zone 2: Balmoral, Beauty Point, Chinamans Beach, Clifton Gardens, Forestville, Greenwich, Killarney Heights, Lane Cove (all), Lindfield (all), Linley Point, Longueville, Mosman, Northwood, Riverview
Zone 1: Artarmon, Cammeray, Castle Cove, Castle Crag, Chatswood, Cremorne, Cremorne Point, Crows Nest, Kirribilli, McMahons Point, Middle Cove, Milsons Point, Naremburn, Neutral Bay, North Sydney, Northbridge, Roseville, Roseville Chase, St Leonards, Waverton, Willoughby (all), Wollstonecraft
Zone 2: Balmoral, Beauty Point, Chinamans Beach, Clifton Gardens, Forestville, Greenwich, Killarney Heights, Lane Cove (all), Lindfield (all), Linley Point, Longueville, Mosman, Northwood, Riverview
On the day we pick & pack your order you will receive an order payment confirmation email.
For pickup orders this means your order is ready for pickup.
If you have selected delivery this means your order will be there within the specified time you selected during checkout.
When you arrive at Northbridge Plaza, you can either come into store to pick up your order (go straight to the checkout area to advise of your arrival)
For contactless collection: Park in the designated pick up bay (indicated by signage) and call us on 9170 0851 and we will bring your order to the boot of your car.
For contactless collection: Park in the designated pick up bay (indicated by signage) and call us on 9170 0851 and we will bring your order to the boot of your car.
If no one is home, goods will be left unattended in the most appropriate location, unless specified by you.
Note - due to Covid regulations we are unable to enter the house.
Please be aware that we are not responsible for the safety of your order once it has been delivered.
Orders
Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Unfortunately once your order has been placed you have no way of altering it online.
Please contact us as soon as possible and our support team will be able to assist.
Please contact us as soon as possible and our support team will be able to assist.
In the event that you will need to cancel your order please contact us ASAP
Items that have been prepared specifically for your order may not be subject to cancellation.
Items that have been prepared specifically for your order may not be subject to cancellation.
Unfortunately once your order has been placed you have no way of altering it online.
Please contact us and our support team will be able to assist.
Please contact us and our support team will be able to assist.
Where products are unavailable, we will choose the best substitution item on your behalf, unless you specify otherwise in your order notes.
You’re only charged on the actual goods as supplied.
Products that have an approx weight should be considered as having an estimated price online which is based on an average weight.
When your order is picked the actual weight may be different and this may affect the final price you pay.
A full breakdown is shown on your tax invoice sent to your email, including the final quantity and pricing for the items supplied.
Products that have an approx weight should be considered as having an estimated price online which is based on an average weight.
When your order is picked the actual weight may be different and this may affect the final price you pay.
A full breakdown is shown on your tax invoice sent to your email, including the final quantity and pricing for the items supplied.
If you have any problems with your order please let us know within 24 hours of receiving your products.
Please provide any details about the problem with your order, we can be reached via the contact us page
Please provide any details about the problem with your order, we can be reached via the contact us page
Payments
We accept Visa and Mastercard.
All payments are securely processed by eWay.
All payments are securely processed by eWay.
Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.